Terms of Service

Last updated: October 2025

Welcome to Chilled Recovery (“we”, “our”, “us”). These Terms of Service govern your use of our website https://chilledrecovery.co.uk (the “Site”) and the purchase of products through our online store.
By accessing or using the Site, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our Site.

1. About Us

Chilled Recovery is a UK-based business specialising in cold plunge, sauna, and recovery equipment for home and commercial use.

Trading name: Chilled Recovery
Website: https://chilledrecovery.co.uk
Email: info@chilledrecovery.co.uk
Registered Address: [Insert registered or trading address here]

2. Use of Our Website

You agree to use our website only for lawful purposes. You must not:
• Interfere with or damage our website or its security features.
• Use the website to distribute malware, spam, or other harmful content.
• Attempt to gain unauthorised access to any area of the website, server, or database.

We reserve the right to suspend or terminate your access if we believe you have violated these terms.

3. Products and Descriptions

We make every effort to display accurate product descriptions, specifications, and images.
However, slight variations in colour, size, or appearance may occur due to manufacturing or display differences.

All products are subject to availability. We reserve the right to discontinue or update items without notice.

4. Pricing and Payments

All prices shown on our website are in Pounds Sterling (GBP) and include VAT, unless stated otherwise.

Payments are securely processed via Stripe, PayPal, or other payment gateways integrated into WooCommerce.

We reserve the right to:
• Update prices at any time without notice.
• Cancel any order if a pricing error has occurred.
• Refuse or limit orders suspected of fraudulent activity.

5. Order Process

When you place an order, you’ll receive an email confirming receipt.
This does not constitute acceptance of your order.
A contract is formed only when we send you a shipping confirmation email.

If an item is unavailable or cannot be fulfilled, we will contact you to offer an alternative or issue a full refund.

6. Shipping and Delivery

We deliver within the UK (and may offer international delivery on request).
Estimated delivery times are displayed at checkout but are not guaranteed.

Shipping charges are shown before you confirm payment.
We are not responsible for delays caused by third-party couriers, customs, or force majeure events.

Please inspect your order on arrival and notify us within 48 hours of any damage or missing items.

7. Refunds, Returns & Cancellations

All Chilled Recovery products are hand-built to order, customised to each customer’s chosen size, specification, finish, and features.
Because of this, all sales are final once your order has been placed and confirmed.

A non-refundable deposit is required to secure your order. Production will begin only once this deposit has been received. The remaining balance is due on or before delivery or collection, as set out in your invoice.

If you wish to cancel your order, you must do so in writing before production begins.
Cancellations made after materials have been ordered or work has commenced will forfeit the deposit and may incur additional costs to cover work already completed.

Due to the custom-built nature of our products, you acknowledge that you waive your right to cancellation and refund under the Consumer Contracts Regulations 2013 once production has started.
This does not affect your statutory rights if an item is received faulty, damaged, or not as described.

For any concerns or to report a fault, please contact us at info@chilledrecovery.co.uk.

8. Warranty and Faulty Goods

Most products are covered by a manufacturer’s warranty, which varies by item.

If your product arrives faulty or develops a fault within the warranty period, contact us with photos and your order number at info@chilledrecovery.co.uk.

We may offer repair, replacement, or refund as appropriate under the Consumer Rights Act 2015.

9. Limitation of Liability

Nothing in these Terms limits your statutory rights.
However, we are not liable for:
• Indirect or consequential loss, including loss of profits, data, or business opportunities.
• Damage caused by improper installation, misuse, or unauthorised modification of products.
• Third-party service interruptions or technical issues.

Our total liability for any claim will not exceed the amount paid for the product in question.

10. Intellectual Property

All content, images, logos, and text on this website are owned by or licensed to Chilled Recovery.
You may not reproduce, distribute, or use any content without written permission.

11. Privacy and Data Protection

We value your privacy. Any personal data collected is processed in accordance with our Privacy Policy and the UK GDPR.

We use secure encryption for transactions and never store full payment card details.

12. Account Registration

If you create an account on our website:
• You are responsible for maintaining the confidentiality of your login details.
• You must not share your account or use another person’s account.
• We reserve the right to suspend accounts suspected of misuse.